Terms & Conditions

ProChurch is committed to high levels of excellence in regard to our products and services. If your order has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, please email or call 800.997.5638 within 30 days of receipt of your order. Our staff will work with you to determine the cause of the defect and the proper steps necessary to correct the issue. We reserve the right to determine whether a manufacturing error or defect has occurred. If new files are submitted or additional corrections are made, additional charges may apply.

Your order will be to “pleasing color” printing standards considered generally acceptable by the printing trade. Our guarantee does not include defects related to color matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the color/density of your personal printer or monitor. Such variations will be considered acceptable. If your project is color-critical in nature, a hard copy of your proof will provide a more accurate depiction of your final product. Hard-copy proofs are available on most products at an additional cost.

This guarantee does not apply to errors in customer supplied digital files including low-resolution graphics, photos, improper file format, page layout, compliance with mailing restrictions, missing fonts, typographical errors, or corrections not requested through our ProofHQ proofing platform. Proofing is your responsibility on all printing services. You are 100% responsible for the accuracy of your design! In our web-to-print system, instant proofs are available by clicking the “View Proof” button within the design editor. If you would like a ProChurch team member to review your design and generate a more thorough proof, that option is available for an additional charge during checkout.

This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages, consequential, incidental, or otherwise, or other claims incurred by you or your business caused by receiving printed materials which are defective, incomplete, or which you receive later than the estimated delivery date.

This guarantee does not cover fees for mailing service, postage, associated incidental or consequential damages or claims. ProChurch is not liable for U.S. Postal Service, UPS, FedEx or other carrier’s delivery errors, including loss or delay, and will not refund shipping and handling costs.

ProChurch will not be held liable for failure to meet expected deadlines due to improper file composition or last minute changes.

We do everything possible to ensure proper cutting, accurate color reproduction, and excellent printing quality. Certain circumstances are beyond our control and are not covered by this guarantee. ProChurch cannot be held responsible for:

  • Design errors or color selection errors introduced by the customer in the artwork file creation process.
  • Errors in user-selected options such product type, size, finishing options, or quantity.
  • Customer’s spelling, punctuation, or other grammatical errors.
  • Duplicate orders placed by the customer.
  • Incorrect file layout for dimensions, folding, scoring, hole drilling, die cutting or other custom services.
  • Incorrect shipping address provided by the customer, undeliverable packages after third delivery attempts, or other errors created by the customer.

Orders damaged or lost by a shipping agent may be reprinted and do not qualify for full refund. Before reprinting or refunding your order, we may have you return the original order to us at our expense.